Can I Check My Order Status?
Yes! We will send you email updates any time your order status changes. There is a link in those emails to your order status page which you can check anytime. If you would like to receive updates via text as well, you can opt in with your phone number after checkout. To access your order status page at any time, you can enter your details here. Please note - once a package is delivered to the destination country, it may switch carriers.
Will I Get A Tracking Number?
Yep! All orders include a tracking number that will be sent to you after purchase.
How Can I Contact You?
You can leave us a message using our contact form here. We will get back to you as soon as possible!
How Long Until My Order Is Shipped?
Great question! Each order is personally packaged & mailed by the team of amazing humans at Tier Level Threads, our printing & fulfillment partner. You should receive a shipping notification within 3 business days of placing your order (unless the world runs out of coffee, it may take a little longer) but on average please allow 3 business days for your order to be packaged & dropped off at the post office. Orders placed on Fridays after cutoff time and weekends will be processed the following business day.
How Long Will My Package Take To Arrive?
We thought you might ask. We have officially integrated the STAY COZY online shop with USPS & UPS. This means that you will now have multiple shipping options instead of just a standard flat rate. When you add an item to your cart, The carrier systems will calculate shipping based on your location & total weight of your order & show you all available options. At checkout, you can select which one you'd like to go with. Delivery time estimates are provided directly by USPS & UPS and can vary by a few days.
What Is Your Return / Refund Policy?
We have two goals:
- Help you stay cozy.
- Make you look good as heck while doing it.
If for some reason we do not reach those goals and you are unhappy with your STAY COZY purchase, please send us a message on our contact page and we will be more than happy to get it sorted out with you. Please refer to the sizing charts (available in product descriptions) before making a purchase since we cannot guarantee the availability of other sizes after you receive your order. Please note that if you do wish to return an item, it will need to be undamaged.
When Will You Release More Pieces?
Our goal is to evolve & grow more efficient with each package we mail. This means tweaking our sizing, designs, material, you name it - until we reach maximum coziness. We know it won't happen overnight, and appreciate you joining us in the early stages. That being said, when the majority of items are listed as SOLD OUT on our website, you can expect that something new is on the way!
Can I Switch Currencies?
Yep! There is a currency converter on the top right of our website.
Who Does The Stay Cozy Photography?
Glad you asked! Our photographers are Brandon James Gordon (@sleepy.gordon) & Micah Adrian (@mvacinema).
I Have a Question That Isn't On Here!
We know that you may have a question that was not answered here. You can message us any time to speak with a human. That's right... a real human. Just click here.
Thanks for shopping with us. Stay Cozy!